Privacy Policy

Last updated: 6 July 2026

Who we are

Jeno Energy ("Jeno", "we", "us") operates the software at this domain and at jeno.energy. The data controller is Jeno Energy B.V., contactable at privacy@jeno.energy for any question or request about your personal data.

What we collect

Account signup

When you create an account: your email address, a hashed password (we never store your password in plain text), and the account/company name you choose. We send a verification email to confirm your address before the account becomes fully active.

Session cookies

We use a session cookie strictly to keep you signed in. It is not used for advertising or third-party tracking, and we do not run Google Analytics, advertising pixels, or similar third-party trackers on this site or on jeno.energy.

Usage analytics

We record first-party page views on this application and on jeno.energy to understand how the platform is used. For each page view we may store the page path, approximate location derived from your IP address (country only), browser type, referrer, and whether the visit appears to be from a human, bot, or automated scanner. This data is used only for internal platform operations and is visible to Jeno administrators — we do not use it for advertising profiles or sell it to third parties. Usage analytics events are retained for up to 90 days.

Website signup

When you sign up through jeno.energy, we create an account for you using the same information as account signup above (name, email, company, and related details you provide). We do not keep a separate marketing-interest record once an account has been created.

Project data

If you use Jeno to structure a solar project, you may enter your own clients' information — names, site addresses, GPS coordinates, energy usage, and equipment specifications. We process this data on your behalf as your data processor; you remain the data controller for information about your own clients.

Two-factor authentication

If a platform administrator enables two-factor authentication, we store the authenticator secret and hashed one-time backup codes needed to verify login attempts.

Who else sees this data (our processors)

• Heroku — hosts the application and database.
• Brevo — sends transactional emails (verification, invitations, password reset).
• Slack — receives an internal notification when someone signs up through jeno.energy. This is for our team's internal use only.
• Anthropic — the "Ask Jeno AI" assistant (in the Load Builder and EPC equipment selection tools) sends the project/equipment data you enter in those specific tools to Anthropic's API to generate responses.
• Google (Maps Static API) — when generating a project PDF, if no client-captured map image is available, the site's GPS coordinates may be sent to Google's Static Maps API (server-side) to fetch a satellite image of the site for inclusion in that PDF.
• Dropbox — receives a daily automated backup of the entire application database (account and project data, hashed passwords, and other data described above) for disaster-recovery purposes. Backups are retained for 30 days.

How long we keep data

• Active accounts: we keep your account and project data for as long as your account exists.
• Deleted accounts: when you or we delete an account, we remove your personal data from our live systems immediately.
• Inactive accounts: if no one on an account signs in for 12 months, we may delete the account and its data under this policy.
• Disaster-recovery backups: copies in automated database backups may persist for up to 30 days after deletion (see Dropbox above).

Your rights

Depending on where you live, you may have rights to access, correct, or request deletion of your personal data. Contact privacy@jeno.energy to make a request.

Governing law

This policy is governed by the laws of the Netherlands.